Victrex USA Inc, located in Conshohocken PA, are looking for a motivated, self-starter to join our Global IT function as the IT Service Desk Regional Lead for the USA. The role provides primary point of contact for the resolution and fulfilment of IT related technical issues and requests for employees primarily in region, but also supports tickets globally within time zone supporting hours. The role is hybrid, providing flexibility to work remotely, while also supporting the physical office location in Conshohocken PA.

Primary accountabilities include:

• Provides first tier support for the efficient resolution of IT incidents and requests.
• Responsible for logging all calls (internal and 3rd party) made to service desk and delivery of first contact resolution through triaging.
• Ensuring good customer service by good communication and adherence to Service Level Agreements.
• Ensuring timely escalation to appropriate line management/technical resources where necessary.
• Re-assignment of tickets to other IT teams or aligned 3rd party vendors.
• Ensure local stock availability of IT consumables, peripherals and end user devices such as desktops, laptops and mobile phones.
• Provide monthly capital and operating expenditure reporting.
• Act as a resource for local business and IT led projects and assist the Global IT team with other service improvement activity ensuring local needs are met.
• Support the Cyber Security team with local initiatives where required.

If you have previous experience working in an IT Service Desk support role and proven strong written and verbal communication skills, we encourage you to apply today!

NO RECRUITMENT AGENCIES PLEASE.

At present, we are not accepting any candidates via a recruitment agency or third party.

About Victrex

Victrex is an innovative world leader in high-performance PEEK (Poly Ether Ether Ketone) and PAEK (Poly Aryl Ether Ketone) polymer solutions focusing on the strategic markets of automotive, aerospace, energy and industrial, electronics and medical. Every day, millions of people use products and applications containing our materials – from smartphones, aeroplanes and cars to energy operations and medical devices.

With over 40 years‘ experience, we are developing world leading solutions with PEEK and PAEK-based polymers and selected semi-finished and finished parts which enable environmental and societal benefit for our customers and our markets and drive value for our shareholders

Vision and culture

At Victrex we have a clear purpose: to bring transformational and sustainable solutions which address world material challenges every day.

This underpins our core values; passion, innovation and performance which are at the heart of our business.

Our culture is shaped by how we work together, driving for results with a focus on customers, continuous improvement and doing the right thing. Our values, passion, innovation, and performance are at the heart of our business and we value and recognise how every employee plays an important role in enabling us to deliver our growth strategy.

Sustainability is core to our strategy. We are committed to reducing our environmental footprint while supporting society through our sustainable products and making a positive impact on our local communities. We have recently become winners of the prestigious Ecovadis Silver Award, which is a universal acknowledgement of our sustainability rating as being in the top 5% of over 75,000 companies. We are also proud to be recognised as a ‘Disability Confident’ employer.

Our aim is to provide the support of accessibility and community within Victrex for everyone. So, if you need any help, advice or just want a confidential chat regarding any Diversity, Equity or Inclusion matters even before you apply to Victrex, then here is what you need to know:

The enabling support that Victrex prides itself on giving, starts from when anyone applies or wants to apply to join our team.

We are always here to help provide any ‘reasonable adjustments’ you may need during your application process. So please contact us to discuss your specific requirements in more depth.

We even have a dedicated email that anyone can use to reach out for help, advice, and a confidential chat......whatever you need to know, and to help ensure an equitable solution,  that’s right for you, right from the start!

That email is: enablerecruitment@victrex.com

Victrex values diversity and encourages applications from all
sections of the community.

Please talk to us about flexible working.