Medical Device Key Account Manager - Minneapolis

To operate as the point of contact with direct buying customers mainly characterized as Partner to develop strategic partnerships that are critical to the growth of the business. Account management planning, including price/ contract negotiation to maximize profits and proactively identify new business opportunities to grow revenue. Implementing SBU’s Strategic intent to drive growth in focused market segments.

Principal Accountabilities:

For the relevant key buying accounts (both existing and new) and/or region; accountable for:

•Maintaining and growing revenue/profitability of a portfolio of direct buying customers mainly characterized as Partner.

•Serving as the lead point of contact for all customer account management matters to build relationships and develop strategical partnerships for maintaining and growing Revenue.

•Proactively developing an in-depth knowledge of the account’s business, culture, drivers, strategy, goals to anticipate/mitigate risks, identify new business and strategic partnership opportunities.

•Translate the SBU Sales Strategy into clear Key Accounts Plans to proactively build a pipeline of high value Targets and grow revenue at the Partner Account.

•Communicate, review and coordinate the progress of planned initiatives with internal and external stakeholders to drive outcomes.

•Identifying potential areas of improvement and liaise with cross-functional internal teams to improve the entire Customer Experience and deliver exceptional client service on a day-to-day basis. 

•Proactively Support SBU’s Business Development Teams to industrialize new production, to identify translation opportunities for existing applications or to introduce New Products at the buying accounts.

•Collaborate with Strategic Marketing to identify potential new trends/opportunities at key Account(s) and with Marketing Communications to explore possible joined marketing opportunities i.e. Press-Releases, Co-Branding.

•Negotiate prices and close agreements with key accounts strategic stakeholders and decision makers to maximize profits and prolong successful relationship.

•Forecast and track account’s KPIs

•Monitor and analyze customer's usage of our product vs competitive products to gain additional market share where possible.

•Documenting progress, issues, and support needs to allow oversight of forward momentum and business decision making through an accurate view of customer activity and pipeline in CRM (meeting reports & target management).

Significant Role Metrics:

•Budget Revenue

•Customer Satisfaction Metrics i.e. Supplier Rating, Product usage share, Cost to Serve, Average Selling Price (ASP), Margin Competitive (Re)gain

•New Strategic Marketing / Communications initiatives launched with key accounts

Experience:

• Greater than 10 years of proven experience as a Medical Device Business to Business Account Manager, Key Account Manager, Sales Account Manager, or relevant role

•Excellent communication skills with the ability to influence internally and externally key stakeholders at all levels of a matrix organization - including executive and C-suite level

•Experience in CRM Software

Functional Skills:

• Degree in Engineering, Sciences or relevant experience (Essential), Advanced degree preferred

• Membership of relevant region/country recognized Commercial institute (Desirable)

NO RECRUITMENT AGENCIES PLEASE.

At present, we are not accepting any candidates via a recruitment agency or third party.

About Invibio

Invibio, part of the Victrex plc group, is a global leader in providing high-performance biomaterial solutions to medical device manufacturers.

The company provides PEEK-OPTIMA™ polymers, advanced technical research and support and manufacturing of components for spine, trauma and orthopaedic medical segments for the development of long-term implantable medical devices. Today, Invibio’s PEEK-OPTIMA polymers are used in approximately 15 million implanted devices worldwide.

If you are looking to join an ambitious team, supporting innovation in the medical industry, then you can expect to be excited by this role and all it offers.

As part of Victrex, we have a clear purpose: to bring transformational and sustainable solutions which address world material challenges every day.

At Invibio, this supports our goal of treating a patient using Invibio solutions every 15 seconds by 2027.

We are seeking talent that can help us achieve this through the development of solutions that improve patient outcomes and address healthcare costs. Two of the most critical areas for our strategy are around delivering innovative technologies in fracture fixation (trauma surgery) and knee arthroplasty where we are driving the adoption of truly innovative solutions.

We are always here to help provide any ‘reasonable adjustments’ you may need during your application process. So please contact us to discuss your specific requirements in more depth.

We even have a dedicated email that anyone can use to reach out for help, advice, and a confidential chat......whatever you need to know, and to help ensure an equitable solution, that’s right for you, right from the start!

That email is: enablerecruitment@victrex.com

Victrex values diversity and encourages applications from all sections of the community.