Role Purpose: To provide a range of customer services to a variety of regional customers, including sales order processing, invoicing, returns and complaint handling

Principal Accountabilities:

(Areas such as planning, organising, directing, innovating, budgeting, staffing etc. as well

as meeting specific objectives within the job purpose.)

· Provides customers with product information, stock availability, pricing, quotations

and relevant documentation in a timely manner, liasing with other functions/teams

to co-ordinate responses as required

· Processes orders from order entry and acknowledgement through to invoicing;

interpreting customer requirements and facilitating the process with internal

stakeholders (Finance/Sales/Planning) to ensure orders are delivered to agreed

timescales at the correct price

· Processes customer returns and credits

· Liaises with customers to progress/resolve credit/debt issues as appropriate

· Processes and resolves customer complaints or distributes to required

stakeholders for resolution, as required

· Maintains accurate records of pricing and customer data including interactions,

transactions, contracts and complaints; gathers relevant customer demand

intelligence offered by customers

· Manages consignment stocks day to day to ensure required stock is in required

locations to ensure customer service is delivered to required standards (as relevant

within region)

· Identifies and supports continuous improvement opportunities within role and

supports wider continuous improvement opportunities

Experience:

(Experience normally associated with successful performance of role, ie type of experience

rather than length of time.)

· Previous customer service experience desirable

· Demonstrable experience of working autonomously within agreed processes and procedures

· Strong ability to build good working relationships internally and externally

· Excellent communicator. Able to speak Chinese and English fluently. 

· Ability to manage multiple activities at any time

Victrex values diversity and encourages applications from all sections of the community.

Please talk to us about flexible working.