Role Purpose: To provide a range of customer services to a variety of regional customers, including sales order processing, invoicing, returns and complaint handling

Principal Accountabilities:

(Areas such as planning, organising, directing, innovating, budgeting, staffing etc. as well

as meeting specific objectives within the job purpose.)

· Provides customers with product information, stock availability, pricing, quotations

and relevant documentation in a timely manner, liasing with other functions/teams

to co-ordinate responses as required

· Processes orders from order entry and acknowledgement through to invoicing;

interpreting customer requirements and facilitating the process with internal

stakeholders (Finance/Sales/Planning) to ensure orders are delivered to agreed

timescales at the correct price

· Processes customer returns and credits

· Liaises with customers to progress/resolve credit/debt issues as appropriate

· Processes and resolves customer complaints or distributes to required

stakeholders for resolution, as required

· Maintains accurate records of pricing and customer data including interactions,

transactions, contracts and complaints; gathers relevant customer demand

intelligence offered by customers

· Manages consignment stocks day to day to ensure required stock is in required

locations to ensure customer service is delivered to required standards (as relevant

within region)

· Identifies and supports continuous improvement opportunities within role and

supports wider continuous improvement opportunities

Experience:

· Previous customer service experience desirable

· Demonstrable experience of working autonomously within agreed processes and procedures

· Strong ability to build good working relationships internally and externally

· Excellent communicator

· Ability to manage multiple activities at any time

Ability to speak Korean, Chinese and English is essential.

Victrex values diversity and encourages applications from all sections of the community.

Please talk to us about flexible working.