Principal Accountabilities:

(Areas such as planning, organising, directing, innovating, budgeting, staffing etc. as well as meeting specific objectives within the job purpose.)

For the relevant buying customers (both existing and new) and/or region the SAM is accountable for:

• Growing revenue and profitability of a portfolio of direct buying customers mainly characterized as Service or Partner
• Serving as the main point of contact for all customer account management matters to build strong and sustainable client relationships, support needs timely according to appropriate service’s levels aligned within the Customer Characterization (Partner, Service or On-Demand) and Revenue threshold for maintaining and growing Revenue.
• Identifying potential areas of improvement and liaising with cross-functional internal teams to improve the entire Customer Experience
• Proactively Support Sector’s Business Development Teams to industrialize new production, to identify translation opportunities for existing applications or to introduce New Products at the buying accounts.
• Managing Price Quotation within the agreed time frame and negotiate prices as per defined authority in pricing tool and close agreements to maximize profits and prolong succesful relationship
• Forecast and track account’s KPIs
• Monitor and analyse customer's use of our product vs competitive products to gain additional market share where possible
• Document progress, issues, and support needs to allow oversight of forward momentum and business decision making through an accurate view of customer activity and pipeline in CRM (meeting reports & target management)

NO RECRUITMENT AGENCIES PLEASE.

At present, we are not accepting any candidates via a recruitment agency or third party.

About Victrex

Victrex is an innovative world leader in high-performance PEEK (Poly Ether Ether Ketone) and PAEK (Poly Aryl Ether Ketone) polymer solutions focusing on the strategic markets of automotive, aerospace, energy and industrial, electronics and medical. Every day, millions of people use products and applications containing our materials – from smartphones, aeroplanes and cars to energy operations and medical devices.

With over 40 years‘ experience, we are developing world leading solutions with PEEK and PAEK-based polymers and selected semi-finished and finished parts which enable environmental and societal benefit for our customers and our markets and drive value for our shareholders

Vision and culture

At Victrex, we have a clear purpose: to deliver transformational and sustainable solutions that address global material challenges.

Our core values of passion, innovation, and performance are at the heart of everything we do. We are a company that thrives on human-centred leadership, valuing curiosity, adaptability, and collaboration in a fast-paced, digitally enabled world. We believe in empowering individuals, rather than seeing barriers to progress.

We are looking for individuals who are comfortable working in an environment that values digital and AI-driven solutions, who see technology as an enabler rather than a challenge. At Victrex, we foster a culture of continuous learning, agility, and adaptability, where employees are encouraged to embrace new ways of working, leverage data-driven insights, and drive meaningful change.

As we continue to evolve, we need people who are not just contributors but change accelerators … individuals who champion innovation, and drive transformation with a growth mindset. Whether through digitalisation, process improvement, or human-centred leadership, our employees play a crucial role in shaping the future of our business.

Our leadership approach is built on empowerment, inclusion, and collaboration. We value people who lead with empathy and authenticity, fostering a workplace where diverse perspectives and ideas can thrive. We work hard to ensure that our teams are engaged, motivated, and equipped to navigate an ever-changing landscape.

Sustainability is core to our strategy. We are committed to reducing our environmental footprint while supporting society through our sustainable products and making a positive impact on our local communities. We are proud to be recognised as a ‘Disability Confident’ employer and to be voted as one of the best places to work by ‘The Sunday Times’ in 2024!

Our aim is to provide the support of accessibility and community within Victrex for everyone. So, if you need any help, advice or just want a confidential chat regarding any Diversity, Equity or Inclusion matters even before you apply to Victrex, then here is what you need to know:

The enabling support that Victrex prides itself on giving, starts from when anyone applies or wants to apply to join our team.

We are always here to help provide any ‘reasonable adjustments’ you may need during your application process. So please contact us to discuss your specific requirements in more depth.

We even have a dedicated email that anyone can use to reach out for help, advice, and a confidential chat......whatever you need to know, and to help ensure an equitable solution, that’s right for you, right from the start!

That email is: enablerecruitment@victrex.com

Victrex values diversity and encourages applications from all

sections of the community.