Role Purpose:

To provide a range of customer services to a variety of regional customers, including sales order processing, invoicing, returns and complaint handling

Principal Accountabilities:

(Areas such as planning, organising, directing, innovating, budgeting, staffing etc. as well as meeting specific objectives within the job purpose.)

• Provides customers with product information, stock availability, pricing, quotations and relevant documentation in a timely manner, liasing with other functions/teams to co-ordinate responses as required
• Processes orders from order entry and acknowledgement through to invoicing; interpreting customer requirements and facilitating the process with internal stakeholders (Finance/Sales/Planning) to ensure orders are delivered to agreed timescales at the correct price
• Processes customer returns and credits
• Liaises with customers to progress/resolve credit/debt issues as appropriate
• Processes and resolves customer complaints or distributes to required stakeholders for resolution, as required
• Maintains accurate records of pricing and customer data including interactions, transactions, contracts and complaints; gathers relevant customer demand intelligence offered by customers
• Manages consignment stocks day to day to ensure required stock is in required locations to ensure customer service is delivered to required standards (as relevant within region)

Identifies and supports continuous improvement opportunities within role and supports wider continuous improvement opportunities

Language Skills Required:

High-level of Fluency in Chinese, Korean and English

NO RECRUITMENT AGENCIES PLEASE.

At present, we are not accepting any candidates via a recruitment agency or third party.

About Invibio

Invibio, part of the Victrex plc group, is a global leader in providing high-performance biomaterial solutions to medical device manufacturers.

The company provides PEEK-OPTIMA™ polymers, advanced technical research and support and manufacturing of components for spine, trauma and orthopaedic medical segments for the development of long-term implantable medical devices. Today, Invibio’s PEEK-OPTIMA polymers are used in approximately 15 million implanted devices worldwide.

If you are looking to join an ambitious team, supporting innovation in the medical industry, then you can expect to be excited by this role and all it offers.

In addition to a competitive salary, we also offer an attractive benefits package including private healthcare, 29 days holiday and a generous company pension contribution.

As part of Victrex, we have a clear purpose: to bring transformational and sustainable solutions which address world material challenges every day.

At Invibio, this supports our goal of treating a patient using Invibio solutions every 15 seconds by 2027.

We are seeking talent that can help us achieve this through the development of solutions that improve patient outcomes and address healthcare costs. Two of the most critical areas for our strategy are around delivering innovative technologies in fracture fixation (trauma surgery) and knee arthroplasty where we are driving the adoption of truly innovative solutions.

About Victrex

Victrex is an innovative world leader in high-performance PEEK (Poly Ether Ether Ketone) and PAEK (Poly Aryl Ether Ketone) polymer solutions focusing on the strategic markets of automotive, aerospace, energy and industrial, electronics and medical. Every day, millions of people use products and applications containing our materials – from smartphones, aeroplanes and cars to energy operations and medical devices.

With over 40 years‘ experience, we are developing world leading solutions with PEEK and PAEK-based polymers and selected semi-finished and finished parts which enable environmental and societal benefit for our customers and our markets and drive value for our shareholders

Vision and culture

At Victrex we have a clear purpose: to bring transformational and sustainable solutions which address world material challenges every day.

This underpins our core values; passion, innovation and performance which are at the heart of our business.

Our culture is shaped by how we work together, driving for results with a focus on customers, continuous improvement and doing the right thing. Our values, passion, innovation, and performance are at the heart of our business and we value and recognise how every employee plays an important role in enabling us to deliver our growth strategy.

Sustainability is core to our strategy. We are committed to reducing our environmental footprint while supporting society through our sustainable products and making a positive impact on our local communities. We have recently become winners of the prestigious Ecovadis Silver Award, which is a universal acknowledgement of our sustainability rating as being in the top 5% of over 75,000 companies. We are also proud to be recognised as a ‘Disability Confident’ employer.

Our aim is to provide the support of accessibility and community within Victrex for everyone. So, if you need any help, advice or just want a confidential chat regarding any Diversity, Equity or Inclusion matters even before you apply to Victrex, then here is what you need to know:

The enabling support that Victrex prides itself on giving, starts from when anyone applies or wants to apply to join our team.

We are always here to help provide any ‘reasonable adjustments’ you may need during your application process. So please contact us to discuss your specific requirements in more depth.

We even have a dedicated email that anyone can use to reach out for help, advice, and a confidential chat......whatever you need to know, and to help ensure an equitable solution,  that’s right for you, right from the start!

That email is: enablerecruitment@victrex.com

Victrex values diversity and encourages applications from all
sections of the community.

Please talk to us about flexible working.