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With the expansion of the team in Asia, we'd like to welcome applicants to consider our vacancy of the IT service desk agent role in Tokyo.The position holder will offer support for colleagues in Asia
The IT Service Desk is the primary point of contact for IT technical issues and requests for circa 1000 Victrex employees across our global footprint.
As a Service Desk Agent you will be responsible for providing first tier support for the efficient resolution of IT requests and incidents, working within agreed SLA’s and escalating either within the IT team or to 3rd party vendors as appropriate.
With previous experience working in an IT Service Desk support role and proficiency in the use of Microsoft Office products, you will have demonstrable effective written and interpersonal communication skills. 5 GCSE’s Grade A-C or equivalent including Maths and English is an essential requirement.
Victrex is renowned globally and is a world leader in advanced materials, focused on automotive, aerospace, energy, manufacturing, , electronics and medical industries. Everyday millions of people use products, which contain our materials … from 4 billion mobile devices smartphones, over 20,000 aeroplanes and 500 million cars to components used in energy generation and over 13 million implanted medical devices. With over 35 years’ experience, we develop world-leading solutions with the highest performing polymers, semi-finished and finished parts which shape future performance for our customers and end users, and drive value for our shareholders.
In addition to a competitive salary we also provide a range of attractive benefits, including company pension and healthcare schemes.
Victrex values diversity and encourages applications from all sections of the community.
Please talk to us about flexible working.
(Areas such as planning, organising, directing, innovating, budgeting, staffing etc. as well as meeting specific objectives within the job purpose.)
Providing first tier support for the efficient resolution of IT incidents and requests .
Responsible for logging of all calls (internal and 3rd party) made to service desk and delivery of first contact resolution wherever possible through triaging.
Applying customer service techniques in order to keep customers updated and informed on ticket progress .
Adhering to SLAs.
Employing timely escalation to appropriate line management/technical resources where necessary .
Re-assignment of calls to other IT teams or aligned 3rd party vendors.
Aligning with the IT Procurement process, enabling timely delivery of assets
(Experience normally associated with successful performance of role, ie type of experience rather than length of time.)
Previous experience working in an IT Service Desk support role.
Demonstrable effective written and verbal communication skills.
Good level of computer literacy and a confident user of Microsoft Office